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<title>Troubleshooting Flash Mode</title>
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<h1>Troubleshooting</h1>
<ul type="disc" class="whs1">
	
<li class=p><p>
<a href="#Flash Mode not displayed">Flash Mode is not 
 displayed as an option in the View menu </a></p></li>
	
<li class=p><p>
<a href="#Images not displayed">An image is not displayed 
 in Flash Mode </a></p></li>
	
<li class=p><p>
<a href="#GG_not_displayed">A widget is not displayed 
 in Flash Mode </a></p></li>
	
<li class=p><p>
<a href="#Graph objects displayed differently">Some 
 graph objects are not displayed or display differently in Flash Mode</a></p></li>
	
<li class=p><p>
<a href="#No_search_results_in_Chinese">No search results 
 are displayed in the Chinese help</a></p></li>
</ul>
<h2>
<a name="Flash Mode not displayed"></a>Flash Mode does not appear in 
 the View menu </h2>
<p>To view a document in Flash Mode, the following requirements must be 
 met:</p>
<ul type="disc" class="whs1">
	
<li class=p><p>You must own the MicroStrategy Report Services product.</p></li>
	
<li class=p><p>Flash Mode must be enabled in the project you are using.</p></li>
	
<li class=p><p>Flash must be enabled in the document you are viewing.</p></li>
	
<li class=p><p>You must have the Adobe Flash Player installed on your 
 computer.</p></li>
	
<li class=p><p>Flash Mode must be enabled in your User Preferences. 
 To do this, click <span style="font-weight: bold;"><B>Preferences</B></span> 
 at the top of the page, click <span style="font-weight: bold;"><B>Report 
 Services</B></span> on the left, and select the <span style="font-weight: bold;"><B>Enable 
 Flash Mode</B></span> check box.</p></li>
</ul>
<h2><span style="font-weight: normal;">
<a name="Images not displayed"></a></span>An 
 image is not displayed in Flash Mode </h2>
<ul type="disc" class="whs1">
	
<li class=p><p>The image file path may be incorrect or unsupported 
 in Flash Mode. When specifying the file location of the image, the document 
 designer must use an HTTP-based path. Network or local image paths do 
 not work. See 
<a HREF="Add_images_to_documents.htm">Adding images to documents</a>.</p></li>
</ul>
<h2><span style="font-weight: normal;">
<a name=GG_not_displayed></a></span>A 
 widget is not displayed in Flash Mode </h2>
<ul type="disc" class="whs1">
	
<li class=p><p>Each widget (or Grid/Graph that is converted into a 
 widget) must contain a specific number of attributes and metrics on its 
 template. See 
<a HREF="Insert_a_widget.htm">Inserting a widget into a 
 document</a> and 
<a HREF="Grid_Graph_into_widget.htm">Turning a Grid/Graph 
 into a widget</a>.</p></li>
</ul>
<h2><span style="font-weight: normal;">
<a name="Graph objects displayed differently"></a></span>Some 
 graph objects are not displayed or display differently in Flash Mode </h2>
<ul type="disc" class="whs1">
	
<li class=p><p><span style="font-weight: bold;"><B>Graph does not appear</B></span>: 
 Some graph styles are not supported in Flash Mode. See 
<a href="Graphs_supported_in_Flash.htm">Graph 
 styles supported in Flash Mode</a>.</p></li>
	
<li class=p><p><span style="font-weight: bold;"><B>Graph and its legend 
 appear larger</B></span>: Adjust the size of the graph and legend in MicroStrategy 
 Desktop so that they are displayed as desired in Flash Mode. Font rotation 
 is not supported in Flash Mode.</p></li>
	
<li class=p><p><span style="font-weight: bold;"><B>Axis labels positioned 
 differently</B></span>: When the minimum, maximum, and interval properties 
 for the graph’s axes are not specified, Flash Mode automatically renders 
 the axis labels based on the data on the graph. Set the properties to 
 maintain a consistent look for the graph in all display modes.</p></li>
	
<li class=p><p><span style="font-weight: bold;"><B>Size of text in graphs 
 is different</B></span>: Open the graph in MicroStrategy Desktop, and from 
 the <span style="font-weight: bold;"><B>Graph</B></span> menu, select <span style="font-weight: bold;"><B>Graph 
 Preferences</B></span>. In the Graph Preferences dialog box, on the <span 
 style="font-weight: bold;"><B>Size</B></span> tab, select the <span style="font-weight: bold;"><B>Use 
 a fixed size</B></span> check box and adjust the font size of the text. Try 
 using a DHTML display mode font size-to-Flash Mode font size ratio of 
 3:2.</p></li>
	
<li class=p><p><span style="font-weight: bold;"><B>Some graph objects 
 are in the wrong location</B></span>: Graph objects positioned in manual layout 
 mode in MicroStrategy Desktop may not be displayed in Flash Mode in the 
 locations specified.</p></li>
	
<li class=p><p><span style="font-weight: bold;"><B>Y-axis formatting is 
 not displayed</B></span>: Some Y-axis formatting may not be displayed in Flash 
 Mode. This includes the position of data labels, since Flash Mode does 
 not currently support font rotation.</p></li>
	
<li class=p><p><span style="font-weight: bold;"><B>Some graph marker types 
 are different</B></span>: Only certain graph marker types are supported in 
 Flash Mode. For example, a line graph marker that looks like a star may 
 be displayed as a circle marker in Flash Mode.</p></li>
	
<li class=p><p><span style="font-weight: bold;"><B>Graph background color 
 is different</B></span>: Adjust the color in Editable Mode until you are satisfied 
 with the color displayed in Flash Mode. </p></li>
	
<li class=p><p><span style="font-weight: bold;"><B>Missing data labels</B></span>: 
 Data labels placed outside of a graph's frame may not be displayed in 
 Flash Mode.</p></li>
	
<li class=p><p><span style="font-weight: bold;"><B>Vertical bar graph 
 formatting not displayed</B></span>: The following vertical bar graph formatting 
 does not display in Flash Mode: bar overlapping; depth; middle values; 
 split dual axes; markers and text; riser shapes (rectangles are displayed); 
 box borders around the Category title; Y-axis title; Y-axis and X-axis 
 labels; legend text; patterns or pictures in bar risers; and data trendlines, 
 regressions, and coefficient values.</p></li>
	
<li class=p><p><span style="font-weight: bold;"><B>Vertical line graph 
 formatting not displayed</B></span>: The following vertical line graph formatting 
 does not display in Flash Mode: Depth properties.</p></li>
	
<li class=p><p><span style="font-weight: bold;"><B>Pie graph formatting 
 not displayed</B></span>: The following pie graph formatting does not display 
 in Flash Mode: tilt; depth; rotation; exploding the pie slices; maintaining 
 the graph's aspect ratio; deleting or restoring pie slices; displaying 
 each slice proportionally to the total value; and displaying the name 
 of the pie.</p></li>
	
<li class=p><p><span style="font-weight: bold;"><B>Hi-Lo-Open-Close stock 
 graph objects not displayed</B></span>: The following Hi-Lo-Open-Close graph 
 objects do not display in Flash Mode: The first, second, and third metrics.</p></li>
</ul>
<h2>
<a name=No_search_results_in_Chinese></a>No search results are displayed 
 in the Chinese help</h2>
<p>When you search for a word or phrase on the Search tab in the Chinese 
 language help, you must insert a space between each Chinese character 
 that you type.</p>
<p>&nbsp;</p>
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